Streamline Your Customer’s Experience with GenVIEW Customer Portal
Creating an excellent customer experience has never been easier with the GenVIEW portal by Primetics Seed Solutions. GenVIEW is a web-based customer self-service portal that provides instant and secure access to all of the information your customers and dealers need when they need it. The same information that you spend hours of your time collecting, compiling, and sending out repeatedly. Information such as orders, bookings and returns, planned and shipped deliveries, invoices, credits, and much more. Better yet, the portal makes all of this information available 24 hours a day, 7 days a week, allowing your customers to connect with your business whenever they need to.
With GenVIEW, your customers and dealers can find the information they need and answer their own questions, cutting the time you spend manually responding to requests and emailing back and forth to confirm important information. The capabilities of GenVIEW allow you to improve the flow of the entire process from start to finish.
Your customers can also place new orders via the portal, which enhances the secure self-service capabilities of GenVIEW.
You can also upload content to the platform, such as product data sheets or price lists. These features ensure your customers are updated seamlessly and effortlessly, improving their experience when dealing with your seed business.
Why the GenVIEW portal?
Many other customer portals run independently from your primary database, which means costly and complex integrations are required. However, the connectivity of our software links all of your vital data across all our products. The GenVIEW portal is directly connected to the Generation seed management software and document storage system, meaning that the data your customer can view in the portal is real-time, up to date and accurate. Orders submitted in the portal are immediately created in Generation. This instantly saves you the time and effort you would otherwise spend manually entering or updating your customer orders.
The portal’s functionality surpasses just the needs of you and your customers. Your sales representatives can also access the portal, review information and place new orders for their customers. This keeps the process simple, quick, and easy for you and the sales representatives. Additionally, we understand that your customers and sales representatives are not always sat at their desks when they need access to their information. We built the GenVIEW portal so that it operates on tablets and mobile devices as well as traditional PCs and screens, allowing you, your customers, and your sales representatives to access the information they need from anywhere.
We placed functionality, accessibility, and ease of use at the forefront of GenVIEW’s configuration to save you time and effort, all while improving the experience your customers have. At Primetics Seed Solutions, we also understand that all seed businesses have different customer relationships, and our GenVIEW customer portal can adapt to your needs. While its base-level functionality serves as a customer portal, we pride ourselves on providing configurable software solutions that work for you and so the GenVIEW portal is capable of much more.
If you’d like to know more about GenVIEW, perhaps how we can configure it to your needs, get in touch today at primeticsseed@culturatech.com.